In store Refunds
The Purchase of all treatments, memberships, pay as you go payments, tests and products purchased in store are non-refundable and non-transferable other than for medical reasons. If for any reason a treatment or product is not satisfactory, this should be raised immediately to the Renu team, where a decision will be made on a case-by-case basis, refunds will not be authorised when cancelling within 24 hours of a booked treatment.
Online Refunds
Customers will have 14 days cooling off period from the day of their online purchase to request a refund. If no sessions have been used then the refund will be in full, if any services or credits have been used then refund will be for the remaining only. Please note, if all services or credits have been used then no refund will be available within the cooling off period.
Refunds will only be considered if;
Customer informs the business in writing that they wish to proceed with a refund via _________
The refund request is within 14 days of purchasing the service
Please note that if the incorrect package or membership is purchased online customers will have the option to exchange to a suitable package.
Changes to the Policy
We reserve the right to amend this Policy at any time without prior notice. Updates will be posted on our website.